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Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use an account on fy99. Access to our platform, including deposits via bKash, Nagad, and Rocket, is subject to your local law and eligible region — read this before you start.

Account eligibility rulesPayment terms: bKash, Nagad, RocketDispute and closure processLive casino and slots

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What These Terms Actually Cover

fy99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on fy99, you confirm that you have read and accepted these terms in full. They apply to every action you take on the platform — logging in, depositing funds, placing wagers, requesting withdrawals, and contacting support. We may update these terms when

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our services change; continued use of your account after an update means you accept the revised version. Deposits made through bKash, Nagad, or Rocket are processed under the payment terms in Section 4 of this document. Withdrawals follow the same wallet verification path: the wallet you
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deposit from must match the wallet you withdraw to. We do not accept third-party wallet transfers. If a transaction is flagged during verification, we will contact you through the registered mobile number on your account before taking any action. These terms are governed by the laws
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of the jurisdiction in which fy99 operates, and your access to the platform depends on whether online gaming is permitted under your local law and in your eligible region. If you are uncertain about your eligibility, do not open an account until you have confirmed your
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local legal position.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How fy99 Handles Your Account Data

We hold your account data only for as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccurate details, or request account closure through the support channels above. Account security relies on the mobile number you register — keep it current, because OTP verification is tied to that number for every login and withdrawal.

Data Retention

We keep account records for the period required under applicable law. Once your account is closed, personal data is deleted or anonymised within the statutory window.

Account Security

Every login and withdrawal triggers an OTP to your registered mobile number. If your number changes, update it through account settings before your next transaction.

Data Access Requests

You can request a copy of your account data or ask us to correct it at any time. Submit the request through live chat or email with your account details.

Account Closure

To close your account, contact support. Any pending balance will be returned to your registered bKash, Nagad, or Rocket wallet after verification.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a dispute about an account action, our support team handles terms-related queries through the channels below. We aim to respond to account and payment disputes within one business day. For wallet verification issues involving bKash, Nagad, or Rocket, have your transaction reference ready when you contact us.

Team online

Live Chat

Open the chat window from your account dashboard to raise a terms or payment query directly with our support team.

Email Support

Send detailed account or dispute queries to our support address. Include your registered mobile number and transaction reference.

Account Help Centre

The Help Centre covers common terms questions — account closure, wallet rules, and eligibility — without needing to contact support.

Common Questions About These Terms

These are the questions we get most often about account terms, eligibility, and how our rules apply to payments and disputes on fy99.

Account eligibility depends on your local law and eligible region. You must be of legal age in your jurisdiction and confirm that online gaming is permitted where you are located before registering.

No. The wallet you use to deposit must be registered in your own name. Third-party wallet transfers are not accepted, and a mismatch will trigger a manual review before any withdrawal is processed.

We will notify you of material changes through your registered mobile number or account dashboard. Continuing to use your account after the update date means you accept the revised terms.

Contact support via live chat or email with your transaction reference and registered mobile number. We aim to respond to payment disputes within one business day of receiving your query.

Submit a data access request through live chat or email. Include your account details and we will provide a copy of the data we hold, or correct any inaccurate information, within the applicable legal timeframe.

Any remaining balance is returned to your registered bKash, Nagad, or Rocket wallet after identity and wallet verification is complete. Contact support to start the closure process.

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