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Terms That Govern Your Account on fy99

Access to fy99 depends on your local law and eligible region — read these terms before you open an account or make any deposit via bKash, Nagad, or Rocket.

Account EligibilityJurisdiction RulesWallet & Payment TermsAccount ConductPolicy Updates
fy99 Terms That Govern Your Account on fy99
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Team online

Live Chat

Open the chat widget from any page on fy99 to reach our support team directly. Use this for urgent account or eligibility questions that need a quick response.

Email Support

Send detailed legal or account queries to our support address. We respond to written requests in the order received — include your registered account details for faster handling.

Account Help Centre

Log into your account and navigate to the Help section for self-service options including document submission, wallet verification, and account status checks.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices at fy99

Data We Hold

We store the account details you provide at registration — name, contact information, and payment method records including bKash or Nagad wallet references — only for as long as your account is active or as required by applicable law.

Cookie Use

We use session and preference cookies to keep you logged in across your mobile browser and to remember your lobby settings. You can manage cookie preferences through your browser; blocking essential cookies may affect account access.

Account Security

Your account is protected by password authentication and OTP verification sent to your registered mobile number. Never share your login credentials or OTP with anyone — our team will never ask for your password.

Requesting Changes

To update your registered details, correct stored data, or request account closure, contact support via live chat or email with your account ID. We process verified requests in line with our data retention policy.

Common Legal and Account Questions

Access depends on your local law and eligible region. You must meet the minimum age set by your jurisdiction and confirm that online gaming is not prohibited where you are before registering.

If your local law prohibits online gaming, these terms do not authorise your use of the platform. We may suspend or close accounts found to be accessing the service from ineligible regions.

No. Deposits must come from a payment method registered in your own name. Using a third-party bKash, Nagad, or Rocket account may result in your transaction being held and your account reviewed.

Contact our support team via live chat or email with your account ID and a written request. We will confirm what data we hold and provide it in line with applicable data protection rules.

Updated terms are posted on this page and take effect immediately. If you continue using your account after a change is posted, that counts as acceptance of the revised terms.

Send a closure request through live chat or email, including your registered account details. We will process the request, settle any pending wallet balance, and confirm closure in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.